Vintage Heart Mother-of-Pearl Necklace

Returns Policy

Handling Time: We strive to ensure that all orders are processed and dispatched within 48 hours after your purchase. Please note that this handling time is applicable during business days (Monday through Friday, excluding holidays).
Shipping Duration: Once your order is dispatched, the expected delivery time for shipments is between 6 to 10 days. Please be aware that this timeline is an estimate and may vary based on your location and external factors affecting postal service efficiencies..

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at camille@amberaurajewelry.com. Please note that returns will need to be sent to the following address: 80 La Salle St, Apt 8C, New York, NY, 10027. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at camille@amberaurajewelry.com.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at camille@amberaurajewelry.com.